![]() I have several colleagues with the same issue, i.e. I have also tried to delete mail accounts and reload after completely setting them up again. Left the Apple Store with no resolution, unfortunately. The Genius said it appears to be a known bug in iOS and to await the next update. I also note that PDF attachments to my text messages also malfunction the same way. On one of my iPads, we did a full erase and restore and the problem remained. After being unable to get a resolution from Apple Support after a week 9they verified the issue and have asked for some screenshots, but I have no further responses), was at the Genius bar this morning and verified the issue. Same symptoms as above on multiple mail accounts (including iCloud, Gmail account, an ATT mail account, and Exchange). I am running iOS 9.3.2 on all three devices, but on May 20, I was running 9.3.1 on one of the two iPads, and all had the same issue the same day. I recall the day because I was out of the office and my assistant sent me an email with an attached multi-page PDF that I could not open or access. I have three iOS devices (iPad Pro, iPad Air 2, iPhone 6s) and this problem began for me on May 20. Many thanks if you can offer any advice or next steps. It only started a few weeks ago so am wondering if something was introduced in the last update. I've tried a few other things, looked in settings, rebooted etc etc, but to no avail. What I have noticed in Mail that when I tap to download the iBooks icon fleetingly appears and I'm wondering if it has something to do with that. This is occurring on both iOS devices I use, and my husband's iPhone 6 as well. I tried deleting Documents because it was a recent install, but it also made no difference. I tried deleting Spark, in case it was the issue, but nothing changed.Īll pdf readers are behaving normally (PDF Expert and Documents). Spark works as previously - I can view pdf files within Spark without opening into another reader. The apps that behave this way are Outlook, Dispatch and Airmail. At least I can then open into another app. This also occurs to some extent in other mail apps, but the behaviour differs - sometimes it is just an image, at other times the whole pdf downloads but opens with a placeholder saying "PDFReader File", with its size, on a grey background. All other attachment types can be previewed as always (including images and spreadsheets. Now, it only downloads an image of the first page (which means I don't even have the option of opening into a pdf reader. Previously, when I tapped on an attachment in the Mail app I could view it.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |